1. Why do I need TrackItBack ID Labels?
You depend more than ever on your cell phone, Blackberry, laptop, iPod, and digital camera. If you ever lose them, TrackItBack provides a simple and effective, low-cost solution to virtually guarantee that you’ll get them back.
2. Why don’t I just buy insurance?
- Same Device
We recover your actual device – the one with your ringtones, photos, downloads and data. Insurance replaces your device but not your customized data.
- Faster
We recover most devices within 1 day. Insurance typically takes 7 days.
- Less Expensive
We charge no recovery fee. Insurance charges a large deductible and raises your premium if you
file a claim.
- Convenience
We handle the recovery. Insurance typically makes you file a police report and complete paperwork.
3. Why doesn’t the finder just contact me?
- No ID
The finder can’t determine the owner if the device has no ID Label, has a dead battery, has a password, or is out of service range.
- Different Language
The finder doesn't speak your language.
- Inconvenient Return Process
Returning the device is time-consuming or expensive for the finder.
- No Reward Guarantee
The finder is not guaranteed a reward.
4. Why don’t I just write my name on the mobile devices?
- Temporary ID
A homemade ID label can easily become illegible due to weather, temperature, and smearing.
- No Privacy Protection
Putting personal information on your valuable items puts you at risk for ID theft and ransom. For example, information on your employer or address might entice a finder to request a high reward.
5. How does TrackItBack solve these problems?
- ID
The device has a TrackItBack ID Label with a website and phone number.
- Same Language
TrackItBack’s customer service team speaks multiple languages.
- Convenient Return Process
Returning the device is simple and cost-free for the finder.
- Reward Guarantee
The finder is guaranteed a reward.
- Permanent ID
TrackItBack’s ID Label is virtually indestructible from weather, temperature and smearing.
- Privacy Protection
To keep you anonymous, we replace your personal information with a unique code number and complete all recoveries.
6. How do I register?
Just set up an account at My Account. Then, register each of your personal items at www.trackitback.com.
7. How do I change information?
At My Account, you can update your personal information, add new items, and update existing items.
8. What if I lose something?
Notify us at www.trackitback.com or 800-987-6876. When the mobile device is found, we will contact you and arrange the return for free.
9. What if I find something?
Notify us at www.trackitback.com or 800-987-6876. We will arrange the return from there. Finders are generally not expected to pack or deliver anything. Finders also may leave the item in a designated safe location or drop-off location (such as a UPS Store) . TrackItBack also can arrange a pickup directly from the finder.
10. How is the finder rewarded?
After the owner receives their personal item back, the finder receives a gift pack of TrackItBack ID Labels valued at $100 and can be shared with friends and family. Plus, the owner may choose to provide an optional cash reward.
11. Is TrackItBack only for mobile devices?
No. TrackItBack protects other portable items that can easily be lost such as keys, luggage, passports, wallets and more.
Any unused product can be returned to TrackItBack within 30 days from the purchase date for a full refund, not including shipping and handling charges.
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