General Statement Of Policy
TrackItBack considers the privacy and security of our customers and their personal information to be of the utmost importance, as both concerns are integral to the product and service we offer.

Our general goal is to ensure that our company’s privacy standards meet or exceed the guiding principles established by government legislation. In purchasing our product and registering their valuables, our clients have imparted their trust in us. Accordingly, we have taken every security precaution necessary to assure that this trust has been and continues to be earned. As the company continues to evolve, any decisions regarding changes in policy, adoptions of technology and alterations in our service, etc., will be done in part with the goal of maintaining and improving upon current levels of privacy and security.

Our Policy

• TrackItBack protects each customer’s personal information and adheres to all legislative requirements with respect to protecting privacy.
• We will not collect, use or disclose a customer’s personal information without their consent, express or implied, except as required or permitted by law.
• Information collected from clients - but not finders - may also be used to advise our clientele about new products, contests and promotions, or to conduct surveys in order to help us to determine how best to improve our services. Clients will be given the choice of opting not to receive such information or information requests.
• We will make every reasonable effort to honour any requests from clients to have their personal information completely removed from our database, should they desire to discontinue any and all association with TrackItBack.
• We will answer any of our customers’ questions about the management of their personal information, or about our privacy policy in general, in clear language and as expediently as possible, upon their request.
• We will make every effort to screen and monitor any and all third-party service providers to ensure the privacy standards and security measures outlined in this document are equally maintained by those companies and their individual agents.

To accommodate unforeseeable changes in technology, in legislation and in our own service, the specifics of this Policy are subject to change over time. Should we update this policy in the future, we will change the date on the policy to indicate that changes have been made.

SECURITY
The security of our clients’ information is a top priority for TrackItBack and we endeavor to maintain appropriate safeguards to assure its continued safety. Although we cannot take responsibility for any theft, misuse or unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such occurrences.

Website
All consumer transactions and purchases on our website are secured using a Digital Certificate. This ensures that all transactions and purchases TrackItBack clients send to us via the World Wide Web will be encrypted. Certificate technology allows us to decrypt the information and view it in plain text form. If any other Internet user intercepts the communication, he or she will only be able to see it in an encrypted form. For more information on SSL Digital Certificates for web servers, please see www.verisign.com or www.thawte.com

Database Access
Our registration database is a restricted access zone, strictly limited only to individuals who have fulfilled internal security checks.

Recovery Service Center
Our staff has limited access to the TrackItBack protection database. These agents can only access a customer’s registration area through that customer’s express and/or implied consent (normally in the form of their username and password information). Once a transaction is completed, access to a client’s personal information is once again locked.

If a TrackItBack client does not register their TrackItBack ID at www.trackitback.com or with our 24/7 call center and their item is found with their unregistered label affixed there is a $49.95 administration fee for all unregistered recoveries.

PRIVACY

TrackItBack Data Collection
TrackItBack’s central data bank is a secure database that interfaces with our website. Almost all private customer information is entered by our clients themselves, or call center agents who do so on their behalf. Consequently, the majority of information collected by TrackItBack has been provided voluntarily. However, we do collect information from casual visitors to our website.

Website Traffic Data
TrackItBack collects information to improve the overall quality of our website. Each time a person visits this site, TrackItBack records the visitor’s domain name, IP address, referral data and browser/platform type (e.g. a Netscape browser on a Macintosh platform). TrackItBack also counts, tracks and aggregates information about the visitor’s activity into our analysis of general traffic flows at the TrackItBack website (e.g. tracking where traffic comes from and how it flows within the site). TrackItBack may merge this information into group data, which may then be shared on an aggregate basis with potential advertisers, research firms and business partners. However, TrackItBack will not disclose your individual identity or personal data. If and when TrackItBack does present aggregated information to potential advertisers, research firms and business partners, none of these agents will be able to identify you or contact you.

Email
No email addresses employed in correspondence with TrackItBack will be used or collected for the purposes of reselling to a third party, nor will they be added to a bulk e-mailing list.

Cookies
This website uses “cookies,” a technology that installs a small, unique identifier text file on a website user’s computer to permit the website to recognize future visits using that computer. The purpose of the cookie is to identify you when you visit the site so we can enhance and customize your use of the website. You can configure your browser to reject all cookies or notify you when a cookie is set. Although you may choose to decline cookies, doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.

TrackItBack Customers
Because TrackItBack will make attempts to return any item register in our database, we keep any information provided by customers on our database on a long-term basis, or until such time as it may be removed at the initiation of our clients.

Accuracy
It is our clients’ responsibility to check their personal accounts in order to verify, update or correct any information about their valuables, as is appropriate, as well as any relevant personal information. TrackItBack generally stores only such information as has been volunteered by our clients during the registration process.
Other Information

TrackItBack does not collect any information, such as email addresses, credit card numbers, temporary addresses or travel destinations, that may be made available to the company or its agents during inquiries into or the purchase of our product, or during the course of an item’s recovery due to loss.

Customer Verification
TrackItBack customers can ask to review any of the information that we have retained, how we have used it and to whom we have disclosed it by contacting us at privacy@trackitback.com. Subject to certain exceptions set out by law, and provided TrackItBack can authenticate your identity, you will be given reasonable access to your personal information and will be entitled to challenge its accuracy and completeness and to have it corrected as appropriate. You can also ask us to change your preferences regarding how we use or disclose your information.

Removing Information
Should a TrackItBack customer desire to discontinue any and all association with our company, the customer can request not to receive any further communication from us. Furthermore, the customer can request that we remove all of his or her personal information from our records at TrackItBack. Subject to any internal or legal requirements for the temporary or continued retention of information, we will make every reasonable effort to honor that request.

Legal Disclosure
TrackItBack may disclose your personal information as required or permitted by law. We may disclose information in the following circumstances to the following bodies:

• A government institution or other person or entity that has asserted its lawful authority to obtain the information. TrackItBack will make every effort to ensure that only information specifically itemized in the request is provided;
• A court, person or entity producing a subpoena or court order requiring TrackItBack to provide the information. TrackItBack will make every effort to ensure that only information specifically itemized in the request is provided;
• An appropriate legal agent, where TrackItBack has reasonable grounds to believe the information could be useful in the investigation of unlawful activity; and/or
• TrackItBack’s legal counsel.

Third-Party Service Providers
TrackItBack may share your personal information with certain service providers in order to make a product sale and provide our protection services to you. To reduce the risk of fraud or misuse of personal information, TrackItBack and its designated agents may verify your personal information, including but not limited to your address and credit card information, with third party service providers.

We will make reasonable efforts to ensure that your personal information is used in a manner consistent with TrackItBack’s privacy policy. If you do not wish to provide your personal information to service providers, we may be unable to process your transaction.

Retailers
TrackItBack makes its product available to consumers through a variety of third-party resellers. Some of these resellers may collect personal information over the course of a regular retail transaction, including the purchase of a TrackItBack product. TrackItBack cannot guarantee the privacy or security protection of any such information and disclaims any responsibility to do so.

Finders
TrackItBack helps return lost valuables without disclosing personal information concerning either the finder or the owner to the opposite party involved. All recoveries are completed through our system and recovery services personnel, and it is our strict policy that both parties remain anonymous to one another. While a TrackItBack client may, understandably, want to thank a finder personally, such a request will not be accommodated. Instead, we provide a letter of thanks, in addition to a reward, to finders whenever they are willing to provide enough personal information to allow us to do so. The same goes for any party or business with whom the lost item has been left by the original finder for courier pickup.

Couriers
Information provided to couriers or other individuals or companies charged with transporting found items is restricted to a standard mailing address, either for the TrackItBack customer’s home or another designated address. Normally, these agents will also be aware of the identity of the retrieved article, since they will be required to place the item in standard company packaging.

Restrictions Of Use Of Materials
TrackItBack owns and operates this site. TrackItBack, the TrackItBack logo and “What do you have to lose?” are trademarks of TrackItBack. Other trademarks, registered trademarks, related words, domain names and logos that are the property of TrackItBack may appear from time to time on the site. These may not be used without TrackItBack’s express permission and, without limiting the generality of the foregoing, these trademarks may not be used in connection with any products or services that are not TrackItBack’s or authorized by TrackItBack, or in any manner that is likely to cause confusion among customers or potential customers of TrackItBack, or in any manner that disparages or discredits TrackItBack.

General Disclaimer And Limitation Of Liability
The site, the services, the information and materials herein are provided on an “as is, where is, as available” basis. In no event will TrackItBack be liable for indirect, general, special, economic, consequential, exemplary or punitive damages resulting from the use of the TrackItBack website, whether in tort, contract or any other cause of action, including without limitation, for loss of data, information or programs, or damage to computers or networks, or from breach of privacy and similar personal rights, or from infringement of intellectual property rights, or any other damages whatsoever, whether or not TrackItBack has been advised of the possibility of such damages. TrackItBack’s liability in all such cases shall be limited to the extent permitted by law.

Indemnification
To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless TrackItBack, its affiliates and related companies, from and against all claims, liability, expenses, including all legal fees and costs, arising out of: (i) your breach of any provisions of these terms and conditions; or (ii) your use of the TrackItBack site, the content contained herein, and the placement or transmission of any information or other materials on the site made by you or others using your account. Furthermore, you agree to promptly notify TrackItBack immediately after you become aware of any unauthorized use of your account and to take such reasonable steps as are necessary to prevent any reoccurrence of such event. TrackItBack reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to co-operate as fully as reasonably required in the defense of any claim.

Recourse
If you are dissatisfied with the TrackItBack site or with these terms and conditions, your sole and exclusive remedy is to discontinue using the TrackItBack site. In such an event, you agree to destroy all materials obtained by you on the TrackItBack site and all copies thereof. These terms and conditions shall survive any such termination.

Conduct Of Registered TrackItBack Clients
In the event that a user registers with TrackItBack, or is otherwise granted password protected access to the TrackItBack website, that user agrees to act reasonably and expressly agrees to the following:

• Your password protected access to the TrackItBack website is for use for permitted purposes only. You agree to restrict your use to lawful purposes and to follow all TrackItBack policies and notices. Under no circumstances will you allow or provide access to the TrackItBack website to any unauthorized person;
• You will not do anything that infringes on the intellectual property rights of TrackItBack or any other party;
• You will not divulge your user name, password or another account information to anyone who does not agree to these terms and conditions of use, or who will not be using your account on your behalf and with your knowledge and consent at all times. You agree that, in the event that TrackItBack discovers that you are doing or have done so, your account and access to the website may be terminated;
• You agree, warrant and represent that all personal information that you provide to TrackItBack pursuant to providing you with access to the TrackItBack website is and will be true, complete and accurate;
• You will not do anything, or omit to do anything, which would create unmanageable data flows or loads on hardware, or that would in any manner constitute a threat to the security or proper operation of this website, the servers on which it is hosted, and the business of TrackItBack; and,
• You agree that TrackItBack, in its absolute discretion, will be the sole judge of whether you have breached any provision of these terms of use and that any privileges granted to you as an individual under these terms may be revoked, suspended or terminated by TrackItBack at any time without notice in its sole discretion.

Governing Law And Jurisdiction
The TrackItBack website is controlled by TrackItBack from its office within the Province of Manitoba, Canada. This site can be accessed from all provinces and territories of Canada, as well as from other countries around the world. As each of these places has laws that may differ from those of the Province of Manitoba, by accessing this site, you agree that all matters relating to access to, or use of, the site shall be governed exclusively by the laws of the Province of Manitoba and the laws of Canada applicable to the Province of Manitoba, without regard to the conflicts of laws principles thereof. You expressly and voluntarily submit to and attorn to the jurisdiction of such courts, and you undertake and agree to bring no complaint and file no action in any other Court whatsoever. Nothing contained in this section shall prevent TrackItBack from commencing an action in any court of competent jurisdiction in order to seek damages and/or equitable relief against you for break of these terms and conditions. Use of the TrackItBack website in any jurisdiction not giving effect to all provisions of these terms and conditions is unauthorized.

Privacy And Security
TrackItBack strives to protect the privacy and security of any information you provide over the Internet to TrackItBack. However, because of the nature of the Internet, TrackItBack cannot guarantee that this information will not be improperly accessed or used by third parties. As well, TrackItBack makes no representations or warranties that the TrackItBack website, or access to and use of the TrackItBack site, will be uninterrupted, error free, or free from defects, viruses or other harmful components. Therefore, you are submitting the information over the Internet to TrackItBack at your own risk. Please refer to the Privacy and Security Policy section of this site for full information, including the measures TrackItBack has in place to protect its clients.

General
These terms and conditions of use constitute the entire agreement and supersede all prior or contemporaneous communications and proposals, of whatever medium, between you and TrackItBack with respect to your use of the TrackItBack website. The failure or delay of TrackItBack in exercising any right or remedy under these terms and conditions or elsewhere shall not constitute a waiver of such right or remedy. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect.

Severability
If any part of these terms and conditions is determined to be indefinite, invalid, illegal or otherwise voidable or unenforceable pursuant to applicable law, including but not limited to the limitation of liability set out herein, that portion shall be construed in a manner consistent with applicable law to reflect as nearly as possible the original intentions of the parties. The balance of the terms and conditions outlined in these terms and conditions of use will continue in full force and effect.

A Final Word
TrackItBack reserves the right to change, add, modify or remove portions of this policy. These modifications will be effective immediately upon posting on the TrackItBack site, so please check our privacy and security policy periodically for changes. Rest assured, however, that all changes will be made with the principal goal of increasing our level of privacy and security protection.

By using the TrackItBack site, you are indicating that you agree with the terms and conditions of use outlined below. If you do not agree with TrackItBack’s terms and conditions of use, please do not use this site. Except where otherwise stated on the site, the use of the designation “TrackItBack” on this site will be deemed to include TrackItBack.com Inc. and its affiliates, subsidiaries, successors and assigns.

TrackItBack reserves the right, at its discretion, to change, modify, add or remove portions of these terms and conditions at any time. These modifications will be effective immediately upon posting on the TrackItBack site. Please check these terms and conditions periodically for changes. Your continued use of the TrackItBack site indicates that you accept the modified terms and conditions.

SHIPPING

Shipping Policy
TrackItBack guarantees the return of all registered shippable items that have been reported 'Found'. Shippable is defined as items weighing under 150lbs with dimensions that do not exceed 130 inches when the following formula is used: 2W + L + H

(W=width, L=length, and H=height)

Unregistered Items
If a customer fails to register with TrackItBack the regular policy outlining free shipping for the return of a lost or stolen item does not apply. A fee of $49.95 will be charged to customers for the shipping and handling costs incurred to transport their item to Global Headquarters, determine and return the item to its rightful owner

Last updated Jan 23, 2008