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1. Why do I need TrackItBack ID Labels?
You depend more than ever on your cell phone, Blackberry, laptop, iPod, and digital camera. If you ever lose them, TrackItBack provides a simple, effective, low-cost way to virtually guarantee that you’ll get them back.

2. How do I earn miles?
Simply select the product you want to purchase from the Earn Miles link above. Enter your Dividend Miles number when prompted. It is that easy. 

3. When will I get my miles?
Miles are awarded based on the payment date but are subject to our Return Policy. We transmit miles to US Airways on a weekly basis.

4. How long is TrackItBack good for?
TrackItBack ID labels are good for the lifetime of your item.

5. Why don’t I just buy insurance?

Same Device
We recover your actual device – the one with your ringtones, photos,
downloads and data. Insurance replaces your device but not your customized data.
Faster
We recover most devices within 1 day. Insurance typically takes 7 days.
Less Expensive
We charge no recovery fee. Insurance charges a large deductible and raises your premium if you file a claim.
Convenience
We handle the recovery. Insurance typically makes you file a police report and complete paperwork.

6. Why doesn’t the finder just contact me?

No ID
The finder can’t determine the owner if the device has no ID Tag, has a dead battery, has a password, or is out of service range.
Different Language
The finder doesn't speak your language.
Inconvenient Return Process
Returning the device is time-consuming or expensive for the finder.
No Reward Guarantee
The finder is not guaranteed a reward.

7. Why don’t I just write my name on the mobile devices?

Temporary ID
A homemade ID tag can easily become illegible due to weather, temperature, and smearing.

No Privacy Protection
Putting personal information on the mobile device puts you at risk for ID theft and ransom. For example, information on your employer or address might entice a finder to request a high reward.

8. How does TrackItBack solve these problems?

ID
The device has a TrackItBack ID Tag with a website and phone number.
Same Language
TrackItBack’s customer service team speaks multiple languages.
Convenient Return Process
Returning the device is simple and cost-free for the finder.
Reward Guarantee
The finder is guaranteed a reward.
Permanent ID
TrackItBack’s ID Tag is virtually indestructible from weather, temperature and smearing.
Privacy Protection
To keep you anonymous, we replace your personal information with a unique code number and complete all recoveries.

9. How do I register?
Once you have received your order from TrackItBack. Go to www.trackitback.com and click register on the top of the page.

10. What if I lose something?
Notify us at www.trackitback.com or 800-987-6876 . When the mobile device is found, we will contact you and arrange the return for free.

11. What if I find something?
Notify us at www.trackitback.com or 800-987-6876 . We will arrange the return from there. Finders are generally not expected to pack or deliver anything. Finders also may leave the item in a designated safe location or drop-off location (such as a UPS Store) . TrackItBack also can arrange a pickup directly from the finder.

12. How is the finder rewarded?
After the owner receives the mobile device, the finder receives $85 of TrackItBack ID Labels plus any cash reward that the owner chooses to provide.

13. How long will it take to get my TrackItBack ID Labels?
All orders are processed and shipped out within 2 business days of receipt. Unless you have chosen to have your items shipped by UPS, you can expect to receive your order within 5 to 10 business days.

14. What is your return policy?
Provided that you have not used any of the Dividend Miles credited to you for your purchase, any unused product can be returned to TrackItBack within 30 days from the purchase date for a full refund, not including shipping and handling charges. Any Dividend Miles that have been awarded will be removed from your Dividend Miles account.  

Once you have redeemed any of the Dividend Miles credited to you for your TrackItBack purchase, the product cannot be returned to TrackItBack for refund. For more information, please see the policy section of our website.


 

     
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